-Returns/Exchanges will be accepted within 30 days of the original purchase if the items are unwashed, unworn and still have the original tags attached.
-To start your return, click here. If you are requesting an exchange as well, please provide the item, size, and color you would like to replace it with. We will respond within 24 hours Monday – Friday.
-Swannies will provide a free return label and when the item has been received by the warehouse, the refund or exchange will be processed. Exchanges are FREE. For returns, we will subtract the amount of the return shipping label from your refund (usually $5).
Swannies is not...
- able to process returns or exchanges from outside vendors or event programs. We recommend handling the return through the original place of purchase or returning the item to the original place of purchase and placing a new order through our website.
- responsible for any lost, stolen or miss addressed deliveries. These requests will not be fulfilled, and any dispute should be placed with the carrier service.
- able to process returns & exchanges outside of the US at this time
Don’t forget the Swannies branded poly mailers and boxes are RESUABLE so please try and use them for any return you may have!