Returns/Exchanges will be accepted within 30 days of the original purchase if the items are unwashed, unworn, and still have the original tags attached

Swannies is not...

• able to process returns or exchanges from outside vendors or event programs. We recommend handling the return through the original place of purchase or returning the item to the original place of purchase and placing a new order through our website.
• responsible for any lost, stolen or miss addressed deliveries. These requests will not be fulfilled, and any dispute should be placed with the carrier service.  
• able to process returns & exchanges outside of the US at this time

You will be refunded to your original payment method within 7-10 business days after we receive your item.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you still can't find your package, and you have checked the area surrounding your delivery address, please contact customerservice@swannies.co for assistance.

You can track your order via the Shipment Notification E-mails. If tracking information on the shipping carrier page for your order is not showing activity/movement for more than 5 business days, please contact customerservice@swannies.co

For express orders, please note that shipping does not occur on weekends or holidays. Your order will be processed and shipped the next business day.

Sometimes our system mistakenly shows that we have a few items left in stock when we actually don’t. If you get an email about this, don’t worry—we’ll either find you a great replacement or give you a full refund. Thanks for your understanding!

We're very sorry that you received a damaged item. Please send a photo of the damaged product to customerservice@swannies.co with your information, and we would be happy to help you with a resolution!