We gladly accept returns and exchanges within 30 days of the original purchase date, as long as the items are unworn, unwashed, and have all original tags still attached.
Please note the following exceptions:

• Mystery Bags and Customized Items are final sale and not eligible for return or exchange.
• We cannot process returns or exchanges for items purchased through outside vendors, third-party retailers, or event programs. We recommend initiating returns or exchanges directly with the original place of purchase.
• At this time, we are unable to process returns or exchanges for international (non-U.S.) orders.
• Swannies is not responsible for lost, stolen, or incorrectly addressed packages. These issues must be resolved directly with the shipping carrier but we are happy to help resolve the issue!

You will be refunded to your original payment method within 7-10 business days after we receive your item.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you still can't find your package, and you have checked the area surrounding your delivery address, please contact customerservice@swannies.co for assistance.

You can track your order via the Shipment Notification E-mails. If tracking information on the shipping carrier page for your order is not showing activity/movement for more than 5 business days, please contact customerservice@swannies.co

For express orders, please note that shipping does not occur on weekends or holidays. Your order will be processed and shipped the next business day.

Sometimes our system mistakenly shows that we have a few items left in stock when we actually don’t. If you get an email about this, don’t worry—we’ll either find you a great replacement or give you a full refund. Thanks for your understanding!

We're very sorry that you received a damaged item. Please send a photo of the damaged product to customerservice@swannies.co with your information, and we would be happy to help you with a resolution!