I ordered a Swannie shirt but was sent the wrong one. I communicated the problem and was quickly advised to return the wrong shirt which I did. I then had to wait until the wrong shirt was received and another week until the correct shirt could be shipped. Since the exchange was based on company error not wrong size or changing my mind, I would have thought/hoped the correct shirt would have been mailed as soon as the scan showed that the return had been shipped. I think it took too long to complete the process.
Hi Neil,
Thanks for sharing this feedback! I’m sorry it took longer than expected to get the correct shirt in your hands. That’s not the experience we want anyone to have. I’m going to pass your feedback directly along to our team so we can review the process and improve it for the future. Thank you again for your patience & understanding and please let me know if there is anything else we can do.
-Swannies Customer Service Team
Fits perfect and is very comfortable. Great buy!
3x runs very small
Hi Brian, thanks for taking the time to leave a review for our Ford Polo. We're sorry to hear that the sizing didn't meet your expectations. We strive to provide accurate sizing information for our products and have passed this note along to our product team to look into. If you'd like to return the polo please let us know and we'd be happy to help you with that!
Thank you and sorry again for any inconvenience caused.
-Swannies Customer Service Team
Wasn't crazy about the material. Different than other shirts I've bought from Swannies. Also a slightly tighter fit.
Hi William, thank you for your feedback on the Ford Polo. We apologize that the material and fit did not meet your expectations. Our team is always looking to improve and we appreciate your input. If you would like to return the product, please let us know and we would be happy to assist you. Thank you again for taking the time to leave a review!
-Swannies Customer Service Team
This has become one of my favorites recently, both for work or the golf course!